Frequently asked questions
Orders and Shipping
Orders are generally shipped out within 24 hours (during business days) and will arrive within 1 week.
Provided the order has not already shipped, contact us at [email protected]
All orders will be assigned a tracking number once shipped.
We do not save credit card information, all orders are processed through either PayPal or Stripe.
Yes, as is required by USA law for online purchases. Sales tax percentage is determined automatically by the payment processor, either PayPal or Stripe.
We ship to the 48 domestic states in the USA.
Yes, generally all products are shipped in one parcel.
Returns and Exchanges
Any tree that is damaged from shipping will be replaced/refunded.
Yes, provided the order has not been shipped. Contact us at [email protected]
Yes, but they generally will not be available until either the next growing season or harvest season. Contact us for more details/further questions at [email protected]